What is BackerKit’s privacy policy
You can read BackerKit’s FAQ here: https://www.backerkit.com/faqs
Last updated: September 04, 2018 13:23
I don’t seem to be getting emails from BackerKit, what can I do?
Sometimes email servers will accidently put your BackerKit emails in the spam folder. You may need to check your spam folder, and you may need to set your email settings to allow BackerKit emails. If these still do not work, email us at our contact info below.
Last updated: September 04, 2018 13:25
How do I set my shipping address?
You can set your shipping address as part of the checkout process.
Last updated: September 04, 2018 17:27
I still have questions. What do I do?
Contact us! Email [email protected]
Last updated: September 04, 2018 13:19
How do I fill out my BackerKit survey?
You can read this helpful guide: https://help.backerkit.com/article/390-390
Last updated: September 04, 2018 13:26
Do I have to use BackerKit to get my Kickstarter pledge items?
Yes, BackerKit is used to verify your items and finalize your shipping address. You don’t need to purchase anything on BackerKit, but you do need to finalize your order and confirm your shipping address.
Last updated: September 04, 2018 13:26
Why can’t I edit my survey?
The most likely reason is that orders have been locked down for shipping. You can read more here: https://help.backerkit.com/article/496-496
Last updated: September 04, 2018 13:23
Does BackerKit provide help?
Yes, there is an FAQ help center here: https://help.backerkit.com/ Alternatively, you can follow this guide to BackerKit support here: https://help.backerkit.com/article/552-how-do-i-contact-backer-support
Last updated: September 04, 2018 13:23
When will my items ship?
Your items will ship as soon as Joust for Fun is released! Currently we are in production and the game is scheduled to be released on time, in Feb 2019. You can follow along with our production schedule and other cool information in your Kickstarter Update emails.
Last updated: September 04, 2018 13:23
How do I remove an item from my cart?
If you’ve accidentally added an item to your cart, you can remove that item. To remove that item, click on the trashcan icon next to that item in your invoice on the far right side of the screen.
Last updated: September 04, 2018 13:24
How do I add additional items to my cart?
In BackerKit’s add-on store, you can add an item to your cart by clicking the ‘add to cart’ button directly below each picture. This item will now be included in your invoice on the far right side of the screen.
Last updated: September 04, 2018 13:24
How do I change my pledge?
While on the ADD-ONS page, near the top, you can click on your current pledge level. This will open a new window with ‘Switch Pledge Level” button in the top left
Last updated: September 04, 2018 13:25
Why do I need to enter my payment information?
You’ll be asked to enter payment information in the BackerKit survey only when you purchase additional add-on items. Your original pledge covers the cost of the items you’ll receive for your pledge level. However, you’ll need to pay for any additional items you purchase. Hence, the need for payment information.
Last updated: September 04, 2018 13:25
My credit card was declined! Why?
Your credit card may be declined if something recently happened with your card, such as your credit card number was used fraudulently. If your card is declined, try using another card. If you don’t have another card or you continue to have different cards declined, contact your project creator, who can help you process your payment. BackerKit uses the payment provider Stripe to process credit card transactions. Stripe works to provide secure payment processing, which means it tries to ensure that all credit card transactions are legitimate. This level of security is designed to protect your financial data, but can occasionally lead to legitimate payments being declined. If you believe the issue with processing your payment is related to BackerKit, please contact us at [email protected] and we’ll help you finalize your payment.
Last updated: September 04, 2018 13:26
Help, I lost my survey! What can I do?
Here is the recovery page: https://www.backerkit.com/are_you_a_backer
Last updated: September 04, 2018 13:26
I never got my survey! What should I do?
If you haven’t received your survey, please contact your project creator so they can resend it to you. Please verify that you correctly entered the email address in the crowdfunding platform you used to support the project. To make sure that emails from your project creator don’t get caught in your spam filter, add [email protected] to your address book.
Last updated: September 04, 2018 13:26
What if I’m moving before my items ship?
You can enter Backerkit to update your order up until the time that surveys are locked. After that while you may not be able to adjust your order, you can update your shipping address until the time that your project creator begins fulfilling and shipping orders.
If you wish to update your order or change your shipping address after the survey is closed, contact us at [email protected] directly for help.
Last updated: September 04, 2018 13:32
I can’t add my pledge to my cart. What do I do?
You don’t need to add your original Kickstarter pledge to your cart. Pledges are automatically added to your cart. You can see the items you will receive from your pledge in the upper right corner of the ADD-ONs page, or the top of the page if on mobile.
Last updated: September 04, 2018 17:26
Current Estimated Shipping Date: February 2019
Last Updated At: 09/04/18What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.